CUSTOMER SERVICE
FAQ
VANNA BELT
We offer a high quality signature line of skin care products and weight loss solutions designed to help women reach their fitness goals, enhance their diet, exercise, and aesthetic results. Our success story is created on real result testimonials and we proudly differentiate ourselves based on real women, with real stories, and real results. Our vision is to expand our brand by word of mouth creating a higher level of credibility and brand loyalty.
Our headquarters is located in Doral, Florida (6354 Nw 99 Ave, Miami, FL 33178). However, even though we are headquartered in Florida we serve customers all across the United States and internationally.
Real, live help is available 5 days a week (Monday – Friday) from 9:00 am – 6:00 pm at info@gel-v.com, by calling 1-800-972-0449 or via live chat.
GEL-V
Although GEL-V is made of natural ingredients, we recommend consulting with your physician. Please review the ingredients for Gel-V on our website store’s product page.
Apply a tablespoon amount of Gel-V on exfoliated/clean skin, pre/post-workout. Using V-Glove, massage Gel-V onto your entire midsection (only half a tablespoon for arms, glutes, and thighs) in a vigorous circular motion until gel is fully absorbed. To accelerate your results, apply Gel-V Hot with V-Glove prior bedtime and use V-Belt series with any workout activity (except abdominal workouts) and throughout the day while at home or to run errands.
Gel-V is formulated to be used any time of the day, but we find it is especially effective to apply prior to exercise to maximize your workouts, post-workout during recovery, and then alternating with Gel-V Hot at night to accelerate your results.
Yes, you can. We suggest using any of our V-Belts collection after applying Gel-V.
Yes, it is a cold sensation formula therefore you will feel a burning icy hot sensation. This is normal. You may also feel cold after showering, this is due to the menthol ingredient.
No, it can be used on your stomach, hips, thighs, buttocks and other problem areas.
No, you can apply it before any high intensity workout 3 -5 times a week.
If you maintain a healthy lifestyle the results you achieve with Gel-V will last even after you stop using it.
Gel-V can be used at any stage of your weight loss or maintenance journey. It’s here to help your skin look it’s very best.
While it’s not necessary, it is highly recommended to achieve maximum results from Gel-V. Our V-Glove is designed to maximize the absorption of Gel-V through stimulated message to targeted areas.
We are all about a balanced lifestyle. That’s why we created 2 opposite forces that are designed to complement each other to achieve your ultimate body! Gel-V kick starts the skin's treatment during the day and is designed to firm, tone, and help with skin imperfections like stretch marks and loose skin. Its PM partner Gel-V Hot is formulated to accelerate those results and its caffeine based properties help make the most of your skin smoothening process overnight.
No, it doesn’t affect the coloring of tattoos.
V-BELT
No, it is not required but rather recommended.
We suggest you consistently wear it at least once a day for 15 minutes – 1 hour.
We created our belt for comfort and functionality. It primarily consists of soft cotton (94%) and flexible spandex (6%). Although its design is for compression, some clients may prefer to use it for short periods of time. We recommend new users to apply Gel-V prior to V-Belt, then exercise with our waist trimmer for 15 minutes. This could facilitate you getting used to wearing it the first few days. After that the ideal time would be exercising for 30 minutes 3 to 5 times a week. If you find that you can keep it on for longer, we recommend its use with Gel-V even throughout the day.
The (semi) permanent results of waist training is dependent on a number of factors, including your body’s current state and your genetic pre-disposition, the quality of your corset and its compatibility with your body, and the way you train in your corset. You must consistently wear it if you want to maintain your results.
V-Belt helps you get your sweat ON! The V-Belt waist trainer creates a sauna atmosphere around your stomach while you work out. Read the benefits below: - Increases sweating and heat production when used with exercise. - Made from 94% cotton & 6% spandex and contoured for a comfortable fit. - Naturally flexible to adjust to your size & shape allowing for a full range of motion.
Yes, it can be washed. To ensure maximum longevity, we recommend laundering all shapewear by hand and allowing air-dry to avoid damaging hook-and-eye closures.
Shipping
Regular USPS 3-6 day shipping is included in the price for US deliveries. You can also quote USPS express shipping for your order at time of purchase.
All order process within 1 to 3 business day. You will receive an automated email with your tracking information. Please check your junk mail for this email. You can also log onto your account and track it.
USPS regular shipping for United States is 3-6 business days from the moment you receive an email stating that your order has been shipped. Express shipping can take 2-3 business days from the moment you receive an email stating that your order has been shipped. USPS international shipping is 15 – 25 business days from the moment you receive an email stating that your order has been shipped.
Yes, you can quote international USPS shipping for your order at time of purchase.
All imported goods are subject to customs clearance in every country. When you purchase from GEL-V, the goods are sent from USA. Therefore, you are importing and you are the importer responsible for the goods when the goods pass through customs in your destination country. According to our general terms and conditions, you are free to purchase anything from our website and we will fulfill your order, but it remains your total responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies etc. apply in that country. GEL-V cannot and will not offer advice or pre-shipment information on customs issues in any regard.
RETURNS & EXCHANGES
Due to health and security purposes, all topical gels (Gel-V, Gel-V Hot and V-Glow) are not eligible for returns, exchanges or refunds. V-Belts series are considered undergarments so therefore for hygiene reasons we cannot accept returns on any of our V-Belts, V-Vests, V-Bodys, and V-Belt 2.0’s. We will allow a one-time size exchange within 7 days if unused and in packaging. No Refunds. Please refer to the sizing chart and read carefully the instructions (which is located within each product page) when placing your order to ensure you receive the correct size. We simply ask that when you receive an order, you try it on OVER panties or undergarments. We are unable to exchange worn items for hygienic reasons. Items worn for longer than 5-10 minutes are considered worn and cannot be exchanged. For any V-Gear we will allow a one-time size exchange within 7 days if unused. No Refunds. Please refer to our Return & Exchanges section on our website to learn about the requirements for exchanges and return packaging.